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CASE
STUDIES
CASE-1
Problem description:
Handling of many types of blank cheques
and bank accounts for payment to customers involving
multiple investment options in a multiple database.
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CSS
analysis:
Many problems were faced while handling the above
process which were thoroughly analyzed and the
following critical problem areas were identified:
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Storage
/ security of huge quantity of blank cheques
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Inventory
and reconciliation of blank cheques
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Identification
of type of cheque
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Reconciliation
of many bank accounts
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Productivity
not commensurate with the human resources deployed
and infrastructure provided
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solution: |
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A
common type of cheque was introduced which eliminated
problems faced in storage, security, inventory,
identification and reconciliation of blank
cheques
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A
single bank account was opened which eliminated
reconciliation of many bank accounts
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A
centralized payment-handling department was set
up to handle payment to customers involving multiple investment options
in a multiple database thereby optimizing productivity
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Besides
resolving all the problems faced earlier, the
above solutions helped us in further improving
service to customers
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CSS
Process Management Company Pvt. Ltd.
An ISO 9001:2000 certified Company
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