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CASE
STUDIES
CASE-2
Problem description:
Handling and indexing of a large number of customer
mail across multiple database.
CSS
analysis:
Many
problems were faced while handling the above process
which were thoroughly analyzed and the following critical
problem areas were identified:
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Sorting
of mail as per database |
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Identifying,
separating and photocopying of single communication
meant for multiple database
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Tallying
the photocopies and indexing them in the relevant
database
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Movement
and control of mail |
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Times
lines not adhered to due to complex and time consuming
process
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Handling
and indexing mails for more and more database
due to constraints and limitations to add resources
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Productivity
not commensurate with the human resources deployed
and infrastructure provided
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| CSS
solution: |
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Introduction
of Global Indexing for indexing mail in multi database
using single reference number concept.
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Creation
of a consolidated meta database and appending
the same with incremental data
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Besides
eliminating the above problems, this solution helped us
to save lot of time / space and brought added
efficiency in the process
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CSS
Process Management Company Pvt. Ltd.
An ISO 9001:2000 certified Company
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