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CASE
STUDIES
CASE-3
Problem description:
Capturing
voluminous customer data with accuracy for processing
payment
CSS
analysis:
The following customer details were identified as critical
data needed to be captured with accuracy:
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Reference
number
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Personal
details
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Investment
details
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Tax
related details
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Special
instructions
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CSS
solution:
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Introduction
of unique control number for validating customer
reference number
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Matching
of unique control number and customer reference
number electronically during data capture
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Introduction
of multi data capture to establish a set of similar
data for each critical field
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Matching
and validating of established set of customers critical
data electronically during data capture
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This
solution helped us to achieve high level of accuracy
and further improved service to the customers
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CSS
Process Management Company Pvt. Ltd.
An ISO 9001:2000 certified Company
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