 |
Codification
of subjects using state of the art coding technology
to generate accurate replies to customers
|
|
Request
and enquiry types of transactions received from
the customers are processed and instruction type
of transactions received from the customers are
updated in the database after verification and
validation of their signatures
|
|
Processing
of transactions and updation of balances in customer
accounts
|
|
Physical
requests are processed and digitized and vice
versa
|
|
E-
mail communication are handled on-line using CRM
software
|
|
Outbound
communications / payments to customers are often
processed on a large scale and handled with accuracy
using specialised techniques developed in-house
|
|
Mail
room activities |
|
Filing
of forms and returns with statutory authorities
|
|
Monitoring
of each activity through a highly sophisticated
Executive Information System
|
